SHIPPING POLICY
Welcome to Croniya LLC! We are committed to providing safe and efficient delivery services to customers across the United States. Please carefully read our shipping policy outlined below before placing your order.
I. Delivery Area
Croniya LLC currently supports delivery within the United States only.
We do not currently support international shipping or delivery to overseas addresses.
II. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed and shipped, you will receive a confirmation email containing your shipping tracking information.
III. Shipping Time
Standard Delivery Time: Approximately 3–7 business days.
Deliveries to remote areas or those affected by special circumstances (such as weather conditions or public holidays) may experience delays.
IV. Shipping Carriers
To ensure delivery efficiency and service quality, we partner with several major logistics carriers, including but not limited to:
United States Postal Service (USPS)
UPS
FedEx
The specific carrier used for your order will be automatically selected based on your delivery address, package dimensions, and required delivery timeframe.
V. Shipping Fees
Shipping fees for your order will be automatically calculated and displayed on the checkout page.
VI. Order Tracking
Once your order has shipped, our system will send you a shipping tracking number via email.
You can check the real-time status of your package by visiting the website of the corresponding carrier.
VII. Delivery Issues
Please contact us immediately if you encounter any of the following situations:
The package tracking information has not been updated for an extended period.
The tracking status shows “Delivered,” but you have not received the items.
You have received damaged or incorrect items.
We will assist you in communicating with the shipping carrier and provide a suitable resolution.
VIII. Address Information and Liability
Please ensure that you provide an accurate and complete shipping address.
Customers may be held responsible for delivery failures or delays resulting from incorrect addresses or incomplete information.
If a package is returned due to address-related issues, additional shipping fees may apply for reshipment.
IX. Lost or Damaged Orders
If your package is lost or severely damaged during transit, please contact us immediately.
Upon verification, we will offer a replacement or a refund, depending on the specific circumstances.
X. Contact Us
If you have any questions regarding our shipping policy or the delivery of your order, please feel free to contact us:
Company Name: Croniya LLC
Company Address:
26921 PRAIRIE DOG LN, MORENO VALLEY, CA 92555
Contact Number:
(442) 345-7727
Contact Email:
support@croniya.shop
austen@croniya.shop
Thank you for choosing Croniya LLC! We are committed to providing you and your pets with a consistently efficient and reliable delivery experience.